Support

We're here to help. If you have a question about your account, billing, or how Tap Track works — or if something isn't working the way you expect — get in touch and we'll respond within 1 business day.

Contact

• Email: production@taptrack.io
• Mail: Taptrack LLC, 1417 Harbourtown Circle, Mansfield, TX 76063

Common requests

• Privacy questions: see our Privacy Policy or email production@taptrack.io.
• Terms of service: see our Terms of Service.
• Delete your account: see our Delete Account page.
• Report a security issue: email production@taptrack.io with the subject line "Security Report." Please include a description of the issue, affected functionality, and steps to reproduce. We acknowledge security reports within 1 business day and will keep you informed as we investigate. We do not pursue legal action against researchers who report issues in good faith.

Response times

We respond to support requests within 1 business day. Security reports and account-access issues are prioritised and typically receive a same-day acknowledgement.