Tap Track

Terms of Service

Effective date: April 29, 2026

1. Acceptance

These Terms of Service ("Terms") govern your access to and use of the Tap Track website, mobile applications, and related services (the "Service") provided by Taptrack LLC, doing business as Tap Track ("we", "us", "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. If you create an account on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" mean both you individually and the organisation. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

3. Acceptable use

You agree not to:

  • Use the Service in violation of applicable law or any third party's rights.
  • Attempt to access systems, accounts, or data you are not authorised to access.
  • Interfere with, disrupt, or place an unreasonable load on the Service or its supporting infrastructure.
  • Reverse engineer, decompile, or attempt to derive the source code of the Service except as expressly permitted by law.
  • Scrape, mirror, or otherwise systematically copy content from the Service, or use it to train machine-learning models, without our prior written consent.
  • Use the Service to harass, defame, or send unsolicited communications.

4. Subscriptions, fees, and billing

If you subscribe to a paid plan, the applicable fees, billing cycle, and renewal terms are presented at the time of purchase and are incorporated into these Terms by reference. Subscriptions renew automatically until cancelled. Fees are non-refundable except as required by applicable law or as expressly stated at the time of purchase.

If you purchase a subscription or other product through the Apple App Store or Google Play, your purchase is also subject to the applicable store's terms of sale, and refund and renewal management for those purchases are handled by Apple or Google in accordance with their own policies.

Apple App Store licence terms. If you download or use Tap Track through the Apple App Store: (i) this licence is between you and Taptrack LLC only, not with Apple Inc.; (ii) Apple has no obligation to furnish maintenance, support, or warranty services for the app; (iii) Apple is not responsible for addressing any claims you or any third party may have relating to the app; (iv) Apple is not responsible for any investigation, defence, settlement, or discharge of any third-party intellectual-property claim; and (v) Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

5. User content

You retain ownership of the content you submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process your User Content as required to operate the Service for you and your organisation. You represent that you have all rights necessary to grant this licence and that your User Content does not violate any law or third-party right.

6. Intellectual property

The Service, including all software, design, content, and trademarks, is owned by Taptrack LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Service in accordance with these Terms. No other rights are granted.

7. Third-party services

The Service may interoperate with third-party services such as Apple, Google, Mapbox, Resend, Housecall Pro, and Jobber. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.

8. Termination

You may stop using the Service and request account deletion at any time via our Delete Account page. We may suspend or terminate your access if you violate these Terms or if continued provision of the Service would create legal or security risk. Upon termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and dispute-resolution clauses — will survive.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TAPTRACK LLC, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (USD 100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Taptrack LLC and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your User Content, or your violation of these Terms.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Before filing a formal claim, you agree to attempt to resolve any dispute informally by contacting us at production@taptrack.io. If we cannot resolve the dispute within sixty (60) days, either party may pursue resolution through binding individual arbitration administered by JAMS or the American Arbitration Association (AAA) under their then-current Consumer Arbitration Rules; the arbitration may be conducted by video, by telephone, or in writing where the rules so permit, or in person in a mutually convenient location. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction, and either party may bring an individual claim in small-claims court if the claim qualifies under that court's rules. To the extent permitted by law, you and we waive any right to participate in a class or representative action.

13. Changes to these Terms

We may modify these Terms from time to time. When we do, we will post the updated Terms and update the "Effective date" above. Material changes will be communicated by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email production@taptrack.io or write to Taptrack LLC, 1417 Harbourtown Circle, Mansfield, TX 76063.